Terms of use

01Who we are

Stitch is the trading name of The Stitch App Company Ltd, a company registered in England and Wales (company number 17290511), whose registered office is at Paulton House, Old Mills, Paulton, Bristol, BS39 7SX. In these terms, "Stitch", "we" and "us" mean that company.

02These terms

These terms apply when you use this website, join the waitlist or use the Stitch app. By doing any of those things, you agree to them. If you don't agree, please don't use Stitch.

Stitch hasn't launched publicly yet, so the parts about the app apply once you start using it. Our privacy policy explains how we handle your personal information.

We may update these terms as Stitch changes or the law does. The date at the top shows when they last changed. If a change affects you significantly, we'll tell you in the app or by email before it takes effect. If you don't accept a change, you can stop using Stitch and delete your account.

03The waitlist

The waitlist is free. If you join, we'll email you about Stitch's launch. You can leave at any time by replying to one of our emails or writing to rachel.sestini@yahoo.com.

Joining doesn't guarantee you a place, a price or a date, and it doesn't commit you to using Stitch. What we show on this website describes what we're building. Features, screens and availability may change before launch.

04Using Stitch and your account

You need to be at least 13 to use Stitch or join the waitlist, or older if the law in your country requires it. If you're under 18, please check with a parent or guardian first.

Stitch is for your own personal use. When you create an account, please give accurate details, keep your password to yourself, and tell us straight away if you think someone else has got into your account. You're responsible for what happens on your account unless it wasn't your fault.

Please don't:

• break the law, or use Stitch to help anyone else break it;
• try to get into parts of Stitch you aren't meant to, or interfere with how it runs;
• copy, scrape or resell Stitch or its content, or use it to train AI models;
• take Stitch apart or try to recreate its code, except where the law allows you to.

05What you post

Your photos, posts, comments and notes stay yours. So that we can run Stitch, you give us a worldwide, non-exclusive, royalty-free licence to store, display and share what you post, in the ways you've chosen in Stitch. We may also adapt it for technical reasons, such as resizing a photo. This licence ends when you delete the content or your account, except where other people have already saved or shared it, or where we have to keep it by law.

You're responsible for what you post. Please only post things you own or have permission to share, and ask before you post a photo of someone else.

06Patterns and designers

Every pattern is someone's work, and their copyright belongs to them. You can add a pattern you've bought or been given to your own projects, so you can use it in Stitch for your own knitting. Please don't share, publish or sell a pattern in Stitch unless it's yours or the designer has said you can.

If you think something in Stitch infringes your copyright, email rachel.sestini@yahoo.com with a link to it and tell us what it copies. We'll look into it and remove it if it does.

07The community

Stitch is a place where knitters help each other. Everything you post should be kind and honest. Please don't post anything that:

• is abusive, hateful, threatening or sexually explicit, or that harasses anyone;
• is illegal, or could put someone at risk, including children;
• shares someone's personal information without their permission;
• pretends to be someone you aren't, misleads people, or is spam.

To report something, email rachel.sestini@yahoo.com. You can use the same address to complain about how we've handled a report or removed your content. We can remove content that breaks these rules, and limit or close the accounts responsible. We don't check everything people post, and what other people post is their view, not ours.

08Knit and our calculations

Knit, our AI assistant, and Stitch's calculations and sizing tools are there to help you, but they can be wrong or incomplete. Knit's answers are written by AI. Results also depend on what you enter, your tension and your yarn.

Please check anything important against your pattern and your swatch before you cut, frog or buy. Stitch doesn't replace advice from a professional on anything beyond knitting, such as your health.

09Paying for things

Some parts of Stitch may be paid for. We'll always show you the price and what you get before you buy.

If you buy through the App Store or Google Play, Apple or Google takes your payment, and their terms cover billing, renewals, cancellation and refunds. You manage subscriptions in your App Store or Google Play account, and deleting the app doesn't cancel them.

If you buy from a designer or another seller through Stitch, we'll tell you who you're buying from before you pay.

10Our content and brand

The Stitch name and logo, the app, this website, and our guides and designs belong to us or the people who license them to us. You can use them to enjoy Stitch for yourself, but please don't copy or reuse them for anything else without asking.

If you send us an idea or feedback, thank you. We can use it without owing you anything.

11Changes and availability

We're always working on Stitch, so features may change, and we may sometimes need to pause it to fix or improve things. We'll try to give you notice of anything that significantly affects you. We can't promise that Stitch will always be available or free of errors.

12If something goes wrong

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit. Your legal rights as a consumer, including under the Consumer Rights Act 2015, aren't affected. Citizens Advice can tell you more about them.

If we break these terms or fail to use reasonable care, we're responsible for loss or damage you suffer that was a foreseeable result. We aren't responsible for loss or damage that wasn't foreseeable, or for anything we couldn't reasonably control. Stitch is for personal use, so we aren't responsible for any loss of business or profit.

If something we've supplied damages your device or other digital content because we didn't use reasonable care and skill, we'll either repair the damage or pay you fair compensation.

13Ending things

You can stop using Stitch at any time by deleting your account, or by emailing us to ask us to delete it.

We may suspend or close your account if you seriously or repeatedly break these terms, or if we have to by law. Unless there's a safety or legal reason not to, we'll tell you why and give you a chance to respond. If we ever stop running Stitch, we'll give you reasonable notice and, where we can, a way to take your information with you.

14The legal bits

• The law that applies: these terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring it in the courts there. If you live elsewhere, you keep any protections your local law gives you.
• Passing these terms on: we may transfer our rights and duties under these terms to another organisation, for example if Stitch changes hands. We'll make sure this doesn't reduce your rights.
• Other people: only you and we have rights under these terms.
• If part of these terms doesn't stand: if a court decides part of these terms can't be enforced, the rest still applies.

15Contact us

Email rachel.sestini@yahoo.com, or write to us at The Stitch App Company Ltd, Paulton House, Old Mills, Paulton, Bristol, BS39 7SX. If you have a complaint, please tell us first so we can try to put it right.